Free Delivery Greater Vancouver Area

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

delivery

Where do you deliver?

We currently deliver within the Greater Vancouver Area, including Vancouver, North and West Vancouver, Burnaby, Richmond, New Westminster, Coquitlam, Port Moody, Surrey, Delta, Langley, and White Rock. If you’re nearby but outside of this area, reach out—we may be able to accommodate.

How much does delivery cost?

Our delivery and white glove service is free. We will set everything up and remove all packaging to be reused.

Can I pick up my order instead of having it delivered?

Yes! Local pickup from our studio is available by appointment. Just leave us a note at checkout.

What happens if I miss my delivery?

If no one is available during your scheduled delivery window, we’ll need to reschedule. A redelivery fee of $149 will apply.

Orders

Below are some of are common questions about orders

How long will my order take?

Delivery timelines vary depending on the piece. Many of our items are made to order—typical turnaround is 2–4 weeks. If we have your item in stock, it may arrive sooner.

Do you accept returns?

Because our furniture is made or finished to order, all sales are final. However, if your item arrives damaged or defective, please contact us immediately and we’ll make it right.

Do you take custom orders?

Yes, we love working on custom pieces. Whether it’s adjusting dimensions, finishes, or creating something entirely new, get in touch and let’s talk.

Can I make changes to my order after it's been placed?

We get started on your order quickly, so changes must be requested within 24 hours of purchase. After that, we may already be sourcing materials or starting production. Contact us as soon as possible and we’ll do our best to accommodate.

Products

Below are some common questions about our products

What materials do you use?

We work only with solid hard wood and natural materials. Each piece is crafted with care using sustainably sourced hardwoods, and finished by hand to highlight the natural grain and texture of the wood.

Do your products require assembly?

Most of our furniture comes fully assembled or with minimal setup required. If any assembly is needed, we’ll either take care of it during delivery or provide clear instructions.

Can I customize the size or finish?

Yes. Many of our products can be customized to better suit your space. If you need a different size, wood species, or finish, just reach out and we’ll walk you through your options.

Didn’t find your answer?

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